Yesterday, Wednesday, February 23rd, we had our first Breakfast Club at the noon hour....The main presentation was held in the Meridian Medical Center's conference rooms, and we had about 24 people in attendance, and another 6 to 11 on the phone (it fluctuated with work schedules).
Columbus reviewed the minutes from January and gave some updates on various developments, like the budget, association dues, participation in Leads Meetings, the status of Ontario, the EDM and EMR committees etc.
We then broke into small groups to discuss the following questions:
1)How can we improve communication
2)How can the organization show more appreciation for employees
3)How can we improve pay and benefits
4)Please highlight "upper" management concerns.
After some robust discussion on the above topics, there was some time for a short Question and Answer Session, for example "When you say we are doing 'better', what does that mean?", "What are the different members of upper management responsible for?", and "How can we have a better understanding of the Insurance Verification process?". We have emailed out the minutes, so can read them at your leisure!
Overall, we are pleased with the outcome of the Breakfast Club and look forward to each month where we can dive deeper into the framework that makes up our company and discover, together, how to make things better. I know we are all committed to listening, and making changes.
Thanks again for your input and all of the hard work do every day.
